AZList Support

Email wickwoodtx@gmail.com. Our target is a first response within 24 hours.

What to include

Send the support reference shown by AZList, what you were trying to do, the visible status, whether the product changed in AZList or HighLevel, and the approximate time. Do not send passwords, tokens, authorization codes, client secrets, database files, raw provider responses, or Private Notes.

Installation or authorization

Confirm AZList is installed for the intended HighLevel business account and all requested permissions were accepted. Reopen AZList from that account. If authorization is still unavailable, send the visible message and support reference. Nothing is sent while authorization is unavailable.

Local work and backups

Drafts, reusable templates, Private Notes and original images stay in this browser profile. Wait for the saved locally acknowledgment before closing. Export independent portable backups and test import using a disposable copy. Browser storage is not a permanent backup. Clearing site data, changing profiles or losing the device can lose local work. Reinstalling cannot recover missing browser-local files.

A listing did not publish or update

Save the draft, resolve its readiness items, and confirm its copy review. Select Review, check the exact consequence and price, then Confirm Publish or Confirm Update once. If the result is uncertain, do not start a new operation. Keep the saved draft and contact support with the visible reference so the existing operation can be reconciled safely.

Listing status and Refresh

AZList shows cached data immediately and refreshes HighLevel data once when a new session opens. Screen changes do not refresh provider information. Use Refresh before relying on information that may have changed elsewhere. Failed refreshes keep cached data available. Editing requires a verified active target, and AZList rechecks the target before committing. AZList does not claim visibility into every sale or order.

Duplicate prevention and correction

A confirmed create keeps the same HighLevel product identity for later paid updates. Interrupted operations are reconciled before retrying. Provider changes cannot be automatically undone. You can correct the listing directly in HighLevel, or review another paid AZList update.

Compatibility and recovery

Run the free Compatibility Checker in Shop Setup before paid use. It saves the checked setup and limitations; skipping it does not prevent Marketplace purchase. Shelf retains execution outcomes and transaction references. For uncertain or partial work, use Check Operation Status before retrying. Recovery uses the original identity and approved amount. Collected or possibly collected usage whose delivery is unproven requires support review; do not create a replacement operation. No automatic refund is promised. Report incorrect or double billing promptly, within HighLevel's three-day policy window, with the opaque transaction reference. A confirmed dependency incident affects only its identified action; saved work remains available.

Usage charges

Each successful new publish, successful update of an active listing, or verified Reactivate is a paid use. Reactivate changes only online-store availability on an existing, non-archived, unavailable linked listing; quantity, price and identity stay unchanged. Batch Reactivate counts each successfully reconciled item separately. Failed or unproven items are free. Your annual count determines the exact price shown before confirmation. Drafts, previews, opening listings, templates, cancelled operations, and unsuccessful or unproven operations are free. Standard annual prices are $0.99 for uses 1-10, $0.89 for 11-20, $0.79 for 21-50, $0.69 for 51-100, and $0.59 for 101 onward. Preferred prices begin at $0.79. Shop Setup shows your current year, next price, reset date, and qualification progress. The usage year starts with your first successful billable use and resets on its UTC anniversary. A successful billable use is a provider operation that completes successfully and is reconciled; charge collection does not change its usage count.

Disconnect and uninstall

In HighLevel Marketplace, open Installed Apps, choose AZList, and select Uninstall. Authorization and active sessions are retired, and new AZList usage stops while disconnected. Existing HighLevel products, prices, and media remain. AZList retains account settings, usage history, valid billing and transaction recovery records. Browser-local drafts and files remain subject to browser storage and your independent backups. Reinstall and authorize the same business account to restore retained account access; this does not recover missing browser-local files. Uninstall is not a data-deletion request; contact support for deletion.

Restore authorization

AZList normally maintains authorization by refreshing its credentials securely. If fresh authorization is needed for an installed app, HighLevel's supported recovery is uninstall, reinstall, and authorize the same business account. The reinstall creates replacement credentials; it restores access to retained account and transaction records. It does not restore missing browser-local files. Contact support if the account or expected workspace does not match.